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September 2nd 2010
CORPORATE DIVISION
 

FAQ 

  1. How do I get a replacement or refund for a defective item?
  2. If I can’t locate my local representative, how can I obtain a refund or replacement from the Books Are Fun corporate office?
  3. How can I purchase an item I saw on display or purchase additional items?
  4. What methods of payment does Books Are Fun accept?
  5. Why does it take so long for my check to be processed?
  6. Why is there a charge from Books Are Fun on my credit card?
  7. When will the Books Are Fun representative be back with a new Book Fair?
  8. Why can’t I get a book that has been sold out?
  9. How can I schedule an event at my school with Books Are Fun?
  10. How much will our organization earn for having Books Are Fun Book Fair?
  11. Why doesn’t Books Are Fun have an ecommerce website?
  12. Why does Books Are Fun have a company blog?
  13. How can I get a job with Books Are Fun?
  14. How do I contact Books Are Fun?
  15. How do I submit a book to Books Are Fun for review? 
How do I get a replacement or refund for a defective item?
  • If for any reason you are not completely satisfied with any product you purchase, you may report it within 30 days of receipt for a full refund and or replacement (subject to product availability). Please first contact your local Books Are Fun representative to get a replacement, credit or a refund for your purchases and return any item. Your representative is eager to assist you in any way possible. You can ‘Find a Rep Near You’ HERE.
If I can’t locate my local representative, how can I obtain a refund or replacement from the Books Are Fun corporate office?
  • Refunds will be issued by either check or credit card.
  • Please email our customer service customerservice@BooksAreFun.com and provide the information below.
    • Your full name
    • Your address
    • Your phone number
    • City and state, school or organization, and date your product was purchased.
    • Books Are Fun representative’s name if possible.
How can I purchase an item I saw on display or purchase additional items?
  • The easiest way to purchase an item you saw on display is to contact your local representative. Our home office does not stock any products so it is best to call your local representative soon, as many of our products sell out fast. If you need to ‘Find A Rep Near You’ please click HERE.
What methods of payment does Books Are Fun accept?
  • We accept MasterCard, Visa, Discover, American Express, cash, bank checks,purchase orders and personal checks.
  • Personal checks that are returned insufficient will be charged a $30 fee to cover all bank related fees.
Why does it take so long for my check to be processed?
  • Occasionally your check may take longer to process because book fair reps route service many accounts (some at the same time as yours) by the time they send in all payments from the field it may be a week or two beyond the date of your purchase. Any check may be processed by Books Are Fun via electronic funds transfer, in which case the check will not be returned by the consumer's bank and funds may be withdrawn the same day the check is received. For inquiries and opt-out, please contact: ACH@BooksAreFun.com
Why is there a charge from Books Are Fun on my credit card?
  • The withdrawal or charge to your credit/debit card was from a purchase made at one of our local book fairs. The book fairs are normally set up in hospitals, medical facilities, government organizations, high rise buildings and many more.
  • We have independent representatives that sell books, assorted children’s books, gift items, greeting cards, educational books, cookbooks, media and other educational items throughout the entire nation.
  • The posting of your transaction is roughly 7-14 days or more from the date of the actual purchase at one of our book fairs. It takes a bit of time for the representative to process all transactions from the event so there is a delay before the transaction is actually processed
  • The posting of your transaction is roughly 7-14 days or more from the date of the actual purchase at one of our displays. It takes a bit of time for the book fair representative and our home office to process all transactions from the event so there is a delay before the transaction is actually processed on your credit card.
  • Please keep in mind that you may see the charge come from Boulder, Colorado where our home office processes your credit card purchases with 'Bksarefun/imgn Nboulder Co', which stands for Books Are Fun Imagine Nation Books company.
When will the Books Are Fun representative be back with a new Book Fair?
  • Book fairs are normally held two times a year. Check with your bookfair coordinator when your representative will be back.
Why can’t I get a book that has been sold out?
  • Typically a title that is very popular sells out fast. On occasion, a representative might be able to obtain more quantities. Most titles that are sold out are final. It is always best to not wait on a purchase if you believe it is popular and might sell out. Get them while they are available as many of our titles are exclusive only to Books Are Fun.
How can I schedule an event at my school with Books Are Fun?
  • The best way to schedule an event is to visit our ‘Schedule An Event’ page HERE. You will find an easy to use automated system that allows you to enter your information and it is automatically sent to a representative near you. You will then be contacted shortly after we receive your information. Please know it is recommended that you plan your event 2-3 weeks out so that a local representative can schedule you into their cycle.
How much will our organization earn for having Books Are Fun Book Fair?
  • Each Independent Representative works closely with their client to ensure the highest rebate possible. This could range from a sliding scale (more sales, more rebate) to a set percentage.
  • There are also ways to increase your earnings by holding outside revenue generating events announcing the upcoming bookfair.
  • Sell raffle tickets for a prize to be given away at the bookfair.
  • Heavily advertise that a portion of the proceeds from the bookfair are being given back to your chosen charity.
  • Work with your representative on other ways to increase your earnings.
Why doesn't Books Are Fun have an ecommerce website?
  • The original owners are now operating Books Are Fun and we are planning many great programs and websites to come. Please stay informed on all current and future developing events by signing up for our company blog HERE.
Why does Books Are Fun have a company blog?
  • We have a book fair blog BookFairsAreFun.com to help you stay informed on all news events that are happening in our company. We would like to involve your voice as an active partner in the way we operate and move into the future. You will be updated on many promotional sales and events throughout the nation along with any contests and program we may offer. The blog will have numerous topics and acts as a valuable resource for all Books Are Fun partners. Please sign up and refer us to your friends HERE.
How can I get a job with Books Are Fun?
  • We have a 'Careers With Us' section where you can apply for a job directly from our website. You can also view all regions and see what is available across the nation. We advise that you sign up for our blog HERE to be the first to know when a job is posted.
How do I contact Books Are Fun?
  • Our normal Customer service hours are Monday – Friday from 8 AM – 5 PM GMT. Please review the above FAQs to better serve your needs. If you do not see an answer to your question above please contact: Tel# : 888-516-3431 Fax: 303.516.3433 or customerservice@booksarefun.com  When e-mailing us please provide us with all of the information you can so that we may better serve your needs.
How do I submit a book to Books Are Fun for review?
  • Submissions are easy but the competition is fierce. Please send 2 copies of your book for review along with your full information and telephone number to:
    • Books Are Fun
      282 Century Place Suite 2000
      Louisville, Co 80027 

 © ioannis kounadeas fotolia
SCHOOL DIVISION
 

 FAQ

  1. How do I get a replacement or refund for a defective item?
  2. If I can’t locate my local representative, how can I obtain a refund or replacement from the Books Are Fun corporate office?
  3. How can I purchase an item I saw on display or purchase additional items?
  4. What methods of payment does Books Are Fun accept?
  5. Why does it take so long for my check to be processed?
  6. Why is there a charge from Books Are Fun on my credit card?
  7. When will the school representative be back with a new display?
  8. Why can’t I get a book that has been sold out?
  9. How can I schedule an event at my school with Books Are Fun?
  10. How many books does our school earn for having a Books Are Fun display?
  11. Why doesn’t Books Are Fun have an ecommerce website?
  12. Why does Books Are Fun have a company blog?
  13. How can I get a job with Books Are Fun?
  14. How do I use my Rewards Certificates?
  15. How do I contact Books Are Fun?
  16. How do I submit a book to Books Are Fun for review?
How do I get a replacement or refund for a defective item?
  • If for any reason you are not completely satisfied with any product you purchase, you may report it within 30 days of receipt for a full refund and or replacement (subject to product availability). Please first contact your local Books Are Fun representative to get a replacement, credit or a refund for your purchases and return any item. Your representative is eager to assist you in any way possible. You can ‘Find a Rep Near You’ HERE.
If I can’t locate my local representative, how can I obtain a refund or replacement from the Books Are Fun corporate office?
  • Refunds will be issued by either check or credit card.
  • Please email our customer service customerservice@BooksAreFun.com and provide the information below.
    • Your full name
    • Your address
    • Your phone number
    • City and state, school or organization, and date your product was purchased.
    • Books Are Fun representative’s name if possible.
How can I purchase an item I saw on display or purchase additional items?
  • The easiest way to purchase an item you saw on display is to contact your local representative. Our home office does not stock any products so it is best to call your local representative soon, as many of our products sell out fast. If you need to ‘Find A Rep Near You’ please click HERE.
What methods of payment does Books Are Fun accept?
  • We accept MasterCard, Visa, Discover, American Express, cash, bank checks, purchase orders and personal checks.
  • Personal checks can be post-dated no more than 30 days from your product delivery date at your location.
  • Personal checks that are returned insufficient will be charged a $30 fee to cover all bank related fees.
Why does it take so long for my check to be processed?
  • Occasionally your check may take longer to process because a reps route is very long and by the time they send in all payments from the field it may be a week or two beyond the date of your purchase.  Any check may be processed by Books Are Fun via electronic funds transfer, in which case the check will not be returned by the consumer's bank and funds may be withdrawn the same day the check is received. For inquiries and opt-out, please contact ACH@BooksAreFun.com
Why is there a charge from Books Are Fun on my credit card?
  • The withdrawal or charge to your credit/debit card was from a purchase made at one of our school displays. The book displays are normally set up in the staff lounge, faculty room, workroom, library or other teacher break room in elementary, middle or high schools.
  • We have independent representatives that sell books, assorted children’s books, gift items, greeting cards, educational books, cookbooks, media and other educational items throughout the entire nation.
  • The posting of your transaction is roughly 7-14 days or more from the date of the actual purchase at one of our displays. It takes a bit of time for the representative and our home office to process all transactions from the event so there is a delay before the transaction is actually processed on your credit card.
  • Please keep in mind that you may see the charge come from Boulder, Colorado where our home office processes your credit card purchases with 'Bksarefun/imgn Nboulder Co', which stands for Books Are Fun Imagine Nation Books company.
When will the school representative be back with a new display?
  • Typically a rep will be back 5 weeks after the prior display. You can ask your school librarian or secretary, as they generally know when Books Are Fun will be back with a new and exciting book display.
Why can’t I get a book that has been sold out?
  • Typically a title that is very popular sells out fast. On occasion, a representative might be able to obtain more quantities if you ask him or her. Most titles that are sold out are final. It is always best to not wait on a purchase if you believe a book  is popular and might sell out. Get all your books and gifts while they are available because  many of our titles are exclusive only to Books Are Fun.
How can I schedule an event at my school with Books Are Fun?
  • The best way to schedule an event is to visit our ‘Schedule An Event’ page HERE. You will find an easy to use automated system that allows you to enter your information and it is automatically sent to a representative near you. You will then be contacted shortly after we receive your information. Please know it is recommended that you plan your event 2-3 weeks out so that a local representative can schedule you into their cycle.
How many books does our school earn for having a Books Are Fun display?
  • Earning free books for your school is easy, please contact your local representative for details. Since 1990 Books Are Fun has donated over $100 million in books to over 60,000 school libraries all across the nation.
Why doesn't Books Are Fun have an ecommerce website?
  • The original owners are now operating Books Are Fun and we are planning many great programs and websites to come. Please stay informed on all current and future developing events by signing up for our company blog HERE.
Why does Books Are Fun have a company blog?
  • We have a blog to help you stay informed on all news events that are happening in our company. We would like to involve your voice as an active partner in the way we operate and move into the future. You will be updated on many promotional sales and events throughout the nation along with any contests and program we may offer. The blog will have numerous topics and acts as a valuable resource for all Books Are Fun partners. Please sign up and refer us to your friends.
How can I get a job with Books Are Fun?
  • We have a 'Careers With Us' section where you can apply for a job directly from our website. You can also view all regions and see what is available across the nation. We advise that you sign up for our blogHERE to be the first to know when a job is posted.
How do I use my rewards Certificates?
  • Your school earns either free books as a donation or Rewards Certificates that can be redeemed online at our Books Are Fun website called: Rewards Are Fun when it is complete.
  • Your certificates have a point system redemption value for hundreds of items such as: educational sets, single copies of many popular books, digital cameras and other great items. Your rewards certificates have no cash value and cannot be redeemed for cash at any time. Each Rewards Certificate can only be used one time.
How do I contact Books Are Fun?
  • Our normal Customer service hours are Monday – Friday from 8 AM – 5 PM GMT. Please review the above FAQs to better serve your needs. If you do not see an answer to your question above please contact: Tel:888-516-3431, Fax: 303.516.3433 or customerservice@booksarefun.com  When e-mailing us please provide us with all of the information you can so that we may better serve your needs.
How do I submit a book to Books Are Fun for review?
  • Submissions are easy but the competition is fierce. Please send 2 copies of your book for review along with your full information and telephone number to:
    • Books Are Fun
      282 Century Place Suite 2000
      Louisville, CO 80027 

 © ioannis kounadeas fotolia